Blog
This is where you find all blog posts about Data Quality and Salesforce.
Looking for the podcast episodes? See Trusted Data Talk Podcast
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Data quality is a leadership problem (not a Salesforce problem)
Bad data isn’t caused by missing validation rules. It’s caused by unclear ownership, conflicting incentives, and process decisions that reward speed over accuracy. In this session, we’ll challenge the idea that data quality is the admin’s job, and explore why it really is a leadership and governance issue. You’ll see why clean-up projects keep repeating themselves, how everyday process decisions create data decay, and how to move data-ownership from IT to the business. Tired of fixing symptoms instead of causes? Let’s start with responsibility, not configuration.
AI automates service jobs in Salesforce Service Cloud
Explore how Salesforce Service Cloud, supercharged with Einstein AI, is transforming customer support. From smart bots to omni-channel routing and tailored customer interactions, this tool is designed to enhance workflows and delight customers. Ready to see the future of service?
The Salesforce ecosystem - an introduction
Are you familiar with all parts of the Salesforce ecosystem? Probably not. Why should you care? Because you’re most likely missing out on valuable (and free) stuff. Let me show you what is out there and how to navigate the extensive ecosystem of Salesforce.
Highlights of the Spring ‘21 release
A new Salesforce release is coming! It is already available in most sandbox environments today. The release notes (preview) of Spring ’21 have been published. Since the list of new changes and updates is very long, I picked out 10 of my favourites. Each item has instructions on how you (the administrator) can apply them in your own environment.
Highlights of the Winter ‘21 release
A new Salesforce release is coming! Tomorrow, to be exact. From 12 September ’20, the new release is available in most sandbox environments. The release notes (preview) of Winter ’21 have been published. Since the list of new changes and updates is very long, I picked out 10 of my favourites. Each item has instructions on how you (the administrator) can apply them in your own environment.
The guest user profile: protector of your SF Community
Access to your Salesforce environment is most likely appropriately secured, using technologies like Single Sign-On (SSO), Two Factor Authentication (2FA) or advanced password policies. But you may be leaving a backdoor open without realising. This backdoor, which actually looks like a fancy front door, could be your Community.
Highlights of the Summer ‘20 release
A new Salesforce release is coming! The release notes (preview) of Summer ’20 have been published. Since the list of new changes and updates is very long, I picked out 10 of my favourites. Each item has instructions on how you (the administrator) can apply it.
How write LinkedIn invites
If you're reading this, chances are that you have an account on LinkedIn and that you use it to maintain and expand your professional network. Since LinkedIn is an online platform, you're bound to get suggestions or requests for connections from people you haven't met before. This can be scary, intimidating or it can actually be a nice surprise.