Explore how Salesforce Service Cloud, supercharged with Einstein AI, is transforming customer support. From smart bots to omni-channel routing and tailored customer interactions, this tool is designed to enhance workflows and delight customers. Ready to see the future of service?

Are you familiar with all parts of the Salesforce ecosystem? Probably not. Why should you care? Because you’re most likely missing out on valuable (and free) stuff. Let me show you what is out there and how to navigate the extensive ecosystem of Salesforce.

A new Salesforce release is coming! It is already available in most sandbox environments today. The release notes (preview) of Spring ’21 have been published. Since the list of new changes and updates is very long, I picked out 10 of my favourites. Each item has instructions on how you (the administrator) can apply them in your own environment.

A new Salesforce release is coming! Tomorrow, to be exact. From 12 September ’20, the new release is available in most sandbox environments. The release notes (preview) of Winter ’21 have been published. Since the list of new changes and updates is very long, I picked out 10 of my favourites. Each item has instructions on how you (the administrator) can apply them in your own environment.

Access to your Salesforce environment is most likely appropriately secured, using technologies like Single Sign-On (SSO), Two Factor Authentication (2FA) or advanced password policies. But you may be leaving a backdoor open without realising. This backdoor, which actually looks like a fancy front door, could be your Community.

A new Salesforce release is coming! The release notes (preview) of Summer ’20 have been published. Since the list of new changes and updates is very long, I picked out 10 of my favourites. Each item has instructions on how you (the administrator) can apply it.

If you're reading this, chances are that you have an account on LinkedIn and that you use it to maintain and expand your professional network. Since LinkedIn is an online platform, you're bound to get suggestions or requests for connections from people you haven't met before. This can be scary, intimidating or it can actually be a nice surprise.